Our refund policy is valid for 14 days. If more than 14 days have passed since your purchase, we unfortunately can no longer offer you a full refund.
To request a refund, we require a receipt or proof of purchase.
Refunds
Once your refund request has been received and reviewed, we will send you an email confirming that we got it. We will also let you know whether your refund has been approved or declined.
If your request is approved, your refund will be processed and the amount will automatically be credited to your credit card or original payment method within 10 business days.
Late or missing refunds
If you have not received your refund yet, please double-check your bank account first.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a certain processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@alternativevpn.com.
Cancellation
You can cancel your subscription at any time. Simply log in to your Customer Area and cancel it there, or send us an email at support@alternativevpn.com and we will take care of it.
Need help?
If you have any questions about refunds, you can reach us at support@alternativevpn.com.