Last updated: October 8, 2026

This Privacy Policy explains what data we process when you use the AlternativeVPN apps (Android, iOS, Windows, macOS, Linux) and the website alternativevpn.com, why we do so, with whom we share data and what rights you have.

1. Controller and contact

The controller responsible for processing personal data is:
Rose Services LLC
9430 54th Avenue
11373 Elmhurst, New York, USA

For any questions about data protection, the deletion of your data or the exercise of your rights, you can reach us at any time at support@alternativevpn.com.

2. Our principle: no activity logs

AlternativeVPN is a VPN service. We keep no logs of what you do online. We store neither the websites you visit nor your DNS queries, destination addresses, transmitted content, data volumes per session or history data that can be linked to an individual person.

Your original IP address must be processed technically so that a connection can be established at all. It is used only transiently in the working memory of the VPN servers, is not stored permanently and is not linked to your account or your usage.

3. What data we process

Account data. To set up and manage your access, we process your email address, a password stored exclusively as a cryptographic hash, and information about your subscription (plan, term, status).

Payment and billing data. Payments are processed via external payment service providers or via the in-app purchase systems of Google Play and the Apple App Store. We neither collect nor store full credit card or bank details. We only process the transaction and billing data we need to perform the contract and to meet tax obligations.

Technical operating data. To ensure stability, capacity and protection against abuse, we evaluate aggregated metrics, for example the total load of a location or the number of simultaneous connections. These values are aggregated and do not allow conclusions about individual persons.

App and diagnostic data. If you consent to the diagnostics feature, the app sends crash and error reports with technical details such as app version, operating system version and device type. This feature is disabled by default and can be turned off again at any time in the app settings.

Support communication. When you write to us, we process your message, your email address and any information you voluntarily provide in order to handle your request.

Website data. When you visit alternativevpn.com, technically necessary server logs are generated. We use cookies and similar technologies only to the extent they are required to operate the website and the customer area, or you have consented to them.

4. Permissions of the Android app

The Android app requires the VPN permission to establish an encrypted tunnel, as well as access to the network status to monitor the connection and re-establish it if necessary. Optionally, the app shows notifications and can connect automatically at system startup.

The app does not access contacts, calendar, photos, SMS, microphone, camera or your precise location. If you use the split tunneling feature, the selection of affected apps is stored exclusively locally on your device and is not transmitted to us.

5. Purposes and legal bases

We process your data to perform the contract with you and provide the VPN service (Art. 6(1)(b) GDPR), to comply with legal obligations such as the retention of billing records (Art. 6(1)(c) GDPR), on the basis of our legitimate interest in a secure, stable and abuse-free operation (Art. 6(1)(f) GDPR) and on the basis of your consent, for example for diagnostic data or optional cookies (Art. 6(1)(a) GDPR).

We do not process data for advertising, profiling or resale purposes.

6. Disclosure to third parties

We do not sell your data and do not share it for advertising purposes. Data is disclosed only to carefully selected service providers who work for us and are contractually bound to confidentiality: payment service providers and app store operators for processing purchases, data center and server operators for running our infrastructure, email and support providers for communicating with you, and the provider of the optional diagnostics service, if you have enabled it.

Beyond that, we disclose data only where we are legally obliged to do so. Since we keep no activity logs, we cannot hand over such data even on request.

7. Transfers to third countries

Rose Services LLC is based in the USA. Our VPN servers are located worldwide, and individual service providers may also process data outside the European Economic Area. Where personal data is transferred to a third country, we rely on the European Commission's standard contractual clauses or another permissible safeguard under Chapter V GDPR.

The fact that your traffic is routed through a server in another country is inherent to a VPN service and happens at your explicit choice.

8. Retention periods

We store account data for as long as your account exists. Billing and transaction data is retained for as long as commercial and tax retention periods require. We delete support requests no later than 24 months after the case is closed. Diagnostic data is deleted or fully anonymized after 90 days at most. Activity data does not arise and therefore cannot be stored.

9. Deleting your account and data

You can request the deletion of your account and the associated personal data at any time. Simply send us an email from the address you registered with to support@alternativevpn.com with the subject "Account deletion". Alternatively, you can find the option in the customer area on alternativevpn.com.

We will confirm receipt of your request and delete your account and all associated data within 30 days. The only exception is billing data that we are required to retain under statutory retention obligations; this data is blocked and deleted once the retention period has expired.

10. Data security

The connection between your device and our servers is protected with modern encryption methods that are considered secure. Access to our systems is limited to a small number of authorized persons, is encrypted and is technically secured. We store passwords exclusively as hashes. Despite all measures, no transmission over the internet can be absolutely secure.

11. Children and minors

AlternativeVPN is intended exclusively for adults. We do not knowingly collect data from children under 16. If we become aware that such data has been submitted to us without the consent of a parent or guardian, we will delete it without delay.

12. Your rights

You have the right to access the data stored about you, to rectification of inaccurate data, to erasure, to restriction of processing, to data portability and to object to certain processing. You can withdraw any consent you have given at any time with effect for the future.

Simply write to us at support@alternativevpn.com. We usually handle your request within 30 days. For security reasons, we may ask you to verify your identity. Please note that we cannot disclose or delete data that we do not collect.

You also have the right to lodge a complaint with a data protection supervisory authority, for example the authority in your country of residence.

13. Requests from authorities

We review requests from authorities carefully and respond only to the extent we are legally obliged to. We object to excessive or unlawful requests within the limits permitted by law. Since we keep no usage and connection logs, corresponding data is simply not available.

14. Changes to this Privacy Policy

We update this Privacy Policy when our service, our technology or the legal situation changes. You will always find the current version on this page, identifiable by the date above. In the event of material changes, we will additionally inform you in the app or by email.

15. Contact

Questions about data protection? We're here for you 24/7: support@alternativevpn.com

Rose Services LLC, 9430 54th Avenue, 11373 Elmhurst, New York, USA